Target Customers

PMBH serves different business segments with tailored solutions.

Customer Segmentation

Criteria	Needs	Phase 1	Phase 2	Phase 3	Examples
Simple	Basic: Sales, Invoicing, Tax reports	x			Small cafes, grocery stores, repair shops
Medium	Advanced: Multi-store, Inventory, Staff management		x		Chain stores, supermarkets, gyms
Complex	Full solution with specialized equipment			x	Large F&B chains, retail chains

Detailed Segments

Simple (Phase 1)

Needs: Basic sales, invoicing, and tax reporting

Characteristics:

• Single location
• Owner-operated or minimal staff
• Simple product catalog
• Standard payment methods

Representative Examples:

Industry	Examples
F&B	Pho restaurants, small cafes
Retail	Small grocery stores, flower shops
Services	Motorcycle repair, small gyms
Hospitality	Guesthouses
Rental	Landlords with rent under 50M VND/month
Pharmacy	Small pharmacies

Medium (Phase 2)

Needs: Multi-store management, inventory, staff, and specialized features

Characteristics:

• 2+ locations
• Multiple staff members
• Complex inventory needs
• Equipment requirements (without rental)

Representative Examples:

Industry	Examples
F&B	Chain restaurants (2+ locations)
Retail	Mini supermarkets
Services	Gym chains
Hospitality	Guesthouse chains
Rental	Large property owners, dormitories
Pharmacy	Pharmacy chains

Complex (Phase 3)

Needs: Full solution with specialized staff and equipment

Characteristics:

• Large-scale operations
• Specialized staff (kitchen, bar, accounting)
• Custom equipment integration
• Advanced reporting needs

Representative Examples:

Industry	Examples
F&B	Large chains with specialized staff (Bar, Kitchen, Accounting)
Retail	Retail chains with specialized staff
More to come...

Revenue-based Classification

Based on annual revenue, businesses have different tax obligations:

Revenue Tier	Tax Status	PMBH Features
Under 200M VND	Tax exempt	Basic sales & optional invoicing
200M - 1B VND	Direct tax	Full invoicing & tax reports
1B - 3B VND	Direct tax + mandatory connection	Real-time tax connection required
Over 3B VND	Full VAT/PIT	Complete tax compliance suite

Industry Solutions

PMBH provides specialized solutions for different industries:

Retail

• Multi-channel support (in-store, online)
• Barcode scanning
• Inventory management
• Supplier integration

F&B (Food & Beverage)

• Table management
• Kitchen display system
• Split billing
• Menu management

Services

• Appointment booking
• Service packages
• Membership management
• Staff scheduling

Hospitality

• Room management
• Check-in/out
• Booking integration
• Revenue per room

Pharmacy

• Prescription management
• Drug inventory
• Expiry tracking
• Regulatory compliance

Getting Started

Based on your business type:

1. Identify your segment above
2. Check the Roadmap for feature availability
3. Follow the Getting Started guide
4. Explore relevant Modules

Related Documentation

• System Overview - How PMBH works
• Tax Policy - Tax compliance requirements
• Industry Solutions - Industry-specific features